How MAX keeps your fleet running
From the moment your operator calls in to the moment the problem is solved — here’s what happens behind the scenes.
Operator Calls In
Your van operator dials the support line. MAX picks up instantly — no hold queues, no phone trees. The voice AI identifies the caller, looks up their van profile, and starts gathering details about the problem.
“My generator keeps shutting off after about ten minutes...”
AI Troubleshoots via SMS
MAX switches to SMS so the operator can work hands-free. It searches the exact owner's manuals for their van model, asks targeted diagnostic questions, and walks through the fix step by step. Every response is checked against manufacturer safety rules before it reaches the operator.
It just dies after running a while. No error codes.
On your Onan QG 3600, this is usually thermal shutdown. Check: is the coolant level between the marks on the overflow tank?
Yep, coolant looks fine. It’s been really hot out though.
Check the air intake screen on the rear of the generator compartment. Debris buildup restricts airflow and causes thermal shutdown in hot weather.
Resolved or Escalated
Most issues are resolved on the spot. If the AI can't fix it remotely, a detailed ticket is created for your tech team — with the full conversation history, equipment details, and diagnostic steps already attempted. No one repeats themselves.
Generator thermal shutdown — VAN-2187
Operator reported recurring shutdowns after 10 min runtime. Coolant level normal. Air intake screen clear. Suspect faulty thermal sensor.
4 diagnostic steps attempted · Full conversation attached
Van-specific manual search
MAX doesn't give generic advice. It searches the actual owner's manuals for your van's specific equipment — the Mastervolt inverter, the Whale water pump, the CZone control panel. Model numbers, page references, step-by-step procedures from the manufacturer.
Safety-first responses
Every response MAX sends is evaluated against manufacturer safety rules before it reaches the operator. Gas leaks, high-voltage hazards, hot surfaces — if the advice could be dangerous, it's blocked automatically and the case is escalated to a human technician.
Hazard Detected
Response references propane gas valve adjustment. Manufacturer rule: “All gas component service must be performed by a certified technician.”
Automatic escalation created. Operator notified to contact certified service.
Technician portal
Your tech team gets a full dashboard to review AI-handled cases, add notes from field experience, and track recurring issues across the fleet. When patterns emerge — a specific van model with the same plumbing issue — your team sees it first.
See MAX handle a real troubleshooting session from start to finish.
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